Concierge Dispatch

Match the request to the right concierge.

Review incoming GoHenley requests, compare approved concierge capability and workload, assign fulfilment and move each request through the operational lifecycle.

Dispatcher

Dispatcher identity is stored in this browser only. This does not create secure staff authentication.

New Requests 0 Received / accepted

Unassigned 0 Active requests

Assigned 0 Ready for fulfilment

In Progress 0 Active fulfilment

Available Concierges 0 Manually available

Completed 0 Recorded completions

Dispatch Queue

Customer Requests

0 requests

Select a request.

Review the request, compare workforce matches and assign an approved concierge.

Customer Request —

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Received Normal

Request information

Customer —

Telephone —

Dispatch —

Last Updated —

Location —

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Suggested concierge matches

Dispatch control

Request Status

Priority

Concierge Approved workforce only. Suspended concierges are excluded.

Supplier / Partner

Dispatcher Note Internal prototype note. It is not shown on the customer tracker.

Concierge Active —

Recommended Max —

Availability —

Radius —

Request tools

Command Centre Customer Tracker Billing

Approved Network

Workforce Snapshot

Manage Workforce

Dispatch Audit

Recent Activity

Prototype limitation: this Dispatcher Portal uses browser storage and does not provide secure staff login, central dispatch, GPS location, automatic availability, customer notifications or cross-device synchronisation. Production requires authenticated staff roles, a central database, controlled customer-data access, real-time events and auditable server-side assignment.