Pricing & Membership
Pay for the outcome.
Not the complexity.
Every concierge request is different. GoHenley pricing is therefore structured around the work required to complete your request, with clear visibility of the relevant service and third-party costs.
Simple Commercial Model
Different requests require different levels of work.
Collecting a set of keys from central Henley is fundamentally different from sourcing several items, coordinating a supplier and delivering them to a riverside property.
Rather than forcing every request into an artificial fixed-price package, GoHenley can price the work according to the service, time, travel and external costs involved.
The objective is straightforward: the customer should understand the expected cost before the concierge proceeds wherever the nature of the request allows this.
Pay As You Go
Concierge when you need it.
No membership is required to submit a GoHenley request. Describe what needs to happen and the request can be assessed individually.
One request.
One clear outcome.
Your final cost depends on the work required, the distance involved, timing, and any goods or third-party services purchased on your behalf.
Submit Your RequestConcierge service
The GoHenley charge for coordinating and completing the requested task.
Goods & purchases
The actual cost of products or items purchased specifically for your request.
External services
Third-party supplier costs where another business or specialist service is required.
Exceptional travel
Additional travel or time requirements where the request extends materially beyond normal local dispatch.
How Pricing Is Assessed
Four things shape the request.
Complexity
A straightforward collection requires less coordination than sourcing several items or managing several suppliers.
Time
Some requests can be completed quickly while others require waiting, appointments or several operational stages.
Distance
Local Henley requests differ from jobs involving collection or delivery materially outside the immediate service area.
Priority
Immediate or out-of-hours requests may require a different operational approach from work scheduled well in advance.
Private Membership
For households that use GoHenley regularly.
The membership structure below establishes the commercial framework without publishing unapproved fees. Final pricing and included benefits can be inserted when your membership model is confirmed.
GoHenley Guest
For occasional concierge, courier and local assistance without an ongoing account commitment.
GoHenley Priority
Intended for local residents and households expecting to use concierge services regularly.
Household & Estate
For households, estates or organisations requiring a more regular concierge relationship.
Pricing Principles
Premium service without vague billing.
Pricing should reflect the actual work required rather than applying arbitrary charges without understanding the task.
Where goods or third-party services are required, those costs should remain distinguishable from the GoHenley concierge fee.
Where practicable, significant expected costs should be made clear before the dispatcher incurs them on the customer’s behalf.
Exceptional distance, waiting time or complex requirements should not appear later as unexplained additions.
Pricing Questions
Before you request.
Key information about GoHenley’s proposed pricing model.
Start With the Request
Tell us what needs to happen.
Submit the requirement, timing and location. The operational scope can then be assessed before the concierge proceeds.