GoHenley Operations

Concierge Dispatch Board

Review incoming requests, accept a job, assign ownership and move the customer request through the GoHenley dispatch workflow.

Active Dispatcher

Available Requests 0 Waiting for acceptance

Assigned 0 Concierge allocated

In Progress 0 Active fulfilment

Completed 0 Closed requests

Live Queue

Concierge Requests

Select a concierge request.

Choose a request from the queue to view customer information, location details and dispatch controls.

Request Reference —

Request Received

Customer request

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Dispatch information

Service —

Dispatch Type —

Requested Date —

Requested Time —

Location —

Access / Location Notes —

Customer

Name —

Mobile —

Email —

Dispatch status

Move request to

Assigned Concierge Not assigned

Last Updated —

Dispatch Control

Operational status matters.

The customer tracker reads the status set on this page, so dispatchers should only move a request when the corresponding operational stage has genuinely been reached.

01 Accept a request only after confirming that GoHenley can reasonably fulfil it.

02 Move to “Concierge Assigned” only when ownership has been allocated to a real dispatcher.

03 Use “In Progress” when collection, purchasing, coordination or fulfilment has actually started.

04 Mark the request completed only when the agreed outcome has been delivered or otherwise closed.