Operating Model
Service Catalogue & Configuration
Define what GoHenley offers and the operating rules behind each service: availability, request types, coverage, payment, scheduling, concierge capabilities and supplier requirements.
Control service names, descriptions, request types and public visibility.
Configure ASAP and scheduled request eligibility and operating coverage.
Define concierge capabilities and supplier categories associated with each service.
Define the payment policy without hard-coding pricing into the service catalogue.
GoHenley Catalogue
0 services Services
GH
Select a service.
Choose a catalogue service to configure its customer proposition and operational fulfilment rules.
Service Key —
Active Customer Visible
Customer catalogue
Example: grocery collection, restaurant collection,
flowers, household supplies
Dispatch & availability
Keep blank until an operational standard is agreed.
Fulfilment requirements
Commercial configuration
Recorded service usage
Internal configuration
Service configuration updated.
Catalogue Health
Configuration Summary
Catalogue Audit
Recent Changes
Current prototype: the service catalogue is stored in the current browser. It does
not yet automatically control the public Services page or Booking
Calendar. In production, this configuration should move to a
central database/API so customer booking options, dispatch rules,
supplier matching and commercial policies all read from one
authoritative service catalogue.
Add Catalogue Service
Create a new GoHenley service definition. Operational rules can be completed after the service has been created.