Workforce Operations

Concierge Workforce & Availability

Manage the approved GoHenley concierge network: operational status, availability, capabilities, transport, coverage and active workload — then assign the right person to each customer request.

Workforce Administrator

Approved Concierges 0 Workforce roster

Available 0 Manually marked available

Busy 0 Active workload

Assigned Requests 0 Current active assignments

Unassigned Requests 0 Active requests needing assignment

Recruitment Approved people only

Approved recruitment records can be imported into the operational workforce roster.

Availability Availability is explicit

Workforce status is manually recorded. The page does not pretend to detect whether a concierge is actually online.

Matching Capability before assignment

Use service capability, transport, coverage and workload to inform dispatcher decisions.

Access Approval is not login access

A roster record does not create authentication or secure Dispatcher Portal access.

Approved Workforce

Concierge Roster

0 concierges

Select a concierge.

Open an approved concierge profile to manage operational availability, capability and customer-request assignments.

Concierge Reference —

Off Duty Approved

Concierge profile

Name —

Application —

Email —

Mobile —

Home Postcode —

Henley Familiarity —

Transport

Approved Capabilities

Availability & coverage

Operational Status

Typical Availability

Typical Notice

Working Radius

Operational Coverage Notes

Capability & transport

Operational Capabilities Adjust only after capability has been confirmed through the GoHenley recruitment or training process.

Transport

Driving Licence

Recommended Active Workload

Dispatcher Notes

Current workload

Assigned 0

Active 0

Completed 0

Capacity —

Assign customer request

Workforce management

Workforce profile updated.

Workforce Capability

Capability Coverage

Workforce Audit

Recent Activity

Current prototype: workforce status and availability are manual browser records. “Available” does not mean the concierge is live, logged in or location-tracked. Approval also does not create a staff account. Production requires secure staff authentication, central roster storage, permission controls, actual availability submission, audit records and controlled access to customer request data.