Customer & Concierge Communications
Notifications & Communications
Manage the messages that keep customers and concierges informed throughout the GoHenley lifecycle — from initial request and assignment through payment, fulfilment and completion.
Longer confirmations, payment requests, receipts and detailed concierge updates.
SMS
Short time-sensitive alerts such as assignment, arrival, payment or completion notifications.
In-App
Persistent messages that can later appear inside Customer Accounts and Concierge Accounts.
Customer Requests
Select a request.
Choose a GoHenley request to prepare a customer or concierge communication using the workflow templates.
Notification Triggers
Request received
Confirms the request reference and tells the customer their request has entered the GoHenley workflow.
Concierge assigned
Notifies the customer when a named concierge has been allocated to their request.
Payment required
Directs the customer to the GoHenley checkout page to review and approve the amount.
Payment received
Confirms payment and provides a route to the customer receipt.
Concierge en route
Provides a concise operational update while the request is being fulfilled.
Request completed
Confirms completion and directs the customer back to request tracking and their account.
Application approved
Future recruitment automation can notify an approved applicant and provide secure onboarding instructions.
Manual communication
Allows the operations team to send a tailored message when the standard workflow does not fit the situation.
Notification History
| Date | Request | Recipient | Channel | Message | Status |
|---|