Customer & Concierge Communications

Keep every request conversation connected.

Prepare customer and concierge communications against the correct GoHenley request, using the request record and central workforce assignment as the source of recipient context.

Communications Administrator

Used as an internal activity label only. This does not provide staff authentication.

Total Communications 0 All recorded items

Email 0 Draft or queued email

SMS 0 Draft or queued SMS

In-App 0 Browser-recorded notifications

Queued 0 Awaiting external provider

Request Directory

Requests

0 requests

Select a request.

Open a GoHenley request to prepare customer or concierge communications.

Communications Request —

—

Request context

Customer —

Status —

Concierge Unassigned

Payment State Not prepared

Customer Email —

Customer Telephone —

Compose communication

Recipient

Channel

Template

Subject

Message

Select a request to resolve recipient details.

Request communication history

Request tools

Dispatch Support Billing Customer Tracker

Communications prototype: Email and SMS actions only create queue records in browser storage. They do not send messages. Production requires an email/SMS provider, authenticated staff access, server-side communication history, customer consent controls, delivery status and appropriate handling of personal contact information.