Opening Request Tracker

Loading your request, concierge progress, customer billing and support updates.

Request Progress

One request. One clear customer view.

Follow your GoHenley request from receipt through fulfilment, see the concierge allocated to it and review the customer-safe billing, approval and support position in one place.

Request Tracker

Enter your GoHenley reference

Your request reference appears on the booking confirmation created when your concierge request was submitted.

Request Not Found

GH-REFERENCE

We could not find this request in the current browser. Check the reference and try again.

Request Reference

GH-REFERENCE

Concierge Request

Received

Customer —

Requested Timing —

Location —

Submitted —

Last Updated —

Request Progress

Fulfilment Timeline

The same recorded stages used by Dispatch and My Concierge are translated into a customer-safe view.

Request

Request Details

Concierge request

Customer Updates

Messages

Only notifications explicitly recorded for the customer are shown here.

Prototype request tracker: request, concierge progress, billing, approval, support and notifications and any approved concierge profile photograph are read from this browser. “En Route” and “Arrived” are recorded operational updates, not GPS tracking. Production GoHenley requires secure server-side persistence, authenticated customer access, protected media storage and real-time event delivery.