Exception Management

Resolve issues without losing the request context.

Link customer issues directly to their GoHenley request, record internal investigation activity, coordinate follow-up and keep customer-safe resolution information separate from operational notes.

Support Administrator

Used for internal support activity records only. This does not authenticate the staff member.

Open Cases 0 Unresolved cases

High / Urgent 0 Priority support

Waiting Customer 0 Customer response required

Escalated 0 Internal escalation recorded

Resolved 0 Resolved or closed

Request Directory

Requests & Cases

0 requests

Select a request.

Open a GoHenley request to review existing support cases or create a new linked case.

Support Request —

—

Received

Request context

Customer —

Concierge Unassigned

Supplier None

Payment State Not prepared

Customer Email —

Customer Telephone —

Customer Requirement —

Linked support cases

New support case

New

Internal investigation notes

New Internal Note

Case activity

Request tools

Dispatch Communications Billing Operations Customer Tracker

Support prototype: support cases and customer information are stored in browser storage only. Production requires authenticated staff access, server-side case ownership, secure customer data handling, central audit history, controlled refund workflows and real communication integrations. Internal support notes must never be exposed through customer-facing account or tracking pages.